How long does it take to process an order?
Un-customized Pre-Made Wig Units
An un-customized ready-to-wear wig is one not pre-styled or tailored to a specific fit. It is ready to wear but does not include any customizations or personal styling. This unit includes an elastic band and adjustable straps for a secure fit. Made with HD Lace, it fits head sizes from 21 to 23 inches and is crafted from our premium virgin hair collection. Processing time is 5-7 business days, excluding holidays and shipping. Please note PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME
Ready-to-Wear Pre-Made Wig Units
All premium virgin ready-to-wear pre-made wig units require a processing time of 3-5 business days, followed by a shipping time of 1-3 business days. Please note PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME.
Premium Virgin Bundles/Premium Virgin Bundle Deals/Premium Virgin HD Closures/Scalp Care Collection
All premium virgin bundles, premium virgin HD closures, scalp care collection items, and wig accessories require a processing time of 7-10 business days, followed by a shipping time of 1-3 business days. Please note PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME.
Raw Bundles/Raw HD Closures/Premium Virgin Clip-In Extensions
All raw bundles, raw HD closures, and premium virgin clip-in extensions require a processing time of 7 -14 business days, followed by a shipping time of 1-3 business days. Please note PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME.
Custom-Made Wig Units
All custom-made wig units require a processing time of 2-4 business weeks, followed by a shipping time of 1-3 business days. Once your unit is completed, tracking information will be emailed to you within 1-2 business days.
Please note PROCESSING TIME AND SHIPPING TIME ARE NOT THE SAME.
Please note that our business days are Monday – Friday, excluding holidays. Please refer to your tracking information for all updates.
Shipping Options?
3-5 Days STANDARD
1-2 Days EXPRESS
Shipping Responsibility
Before placing your order, please ensure that your shipping and billing addresses match. If they don’t, your order will be fully refunded.
Courtney J’s Wig Collections is not responsible for any damaged, delayed, lost or stolen packages once they are in the possession of the shipping carrier. We strive to ensure your items arrive safely and on time. If you experience any issues with damaged, delayed, lost or stolen packages, please contact the shipping carrier directly.
Please ensure your address is correct at checkout, as we are not responsible for verifying this information. If your package is shipped to the wrong address, we cannot be held liable. If the package is returned, you will be responsible for covering the additional shipping fee.
Same Day Processing:
Orders placed on business days before 12pm EST will be processed on the same day. Orders placed after this time or on weekends will be processed on the next business day.
Expedite Order:
Please, email us your first and last name along with your order number, and we will do our best to accommodate your request if possible!
Local Pick-Up Orders:
Currently, we do not offer any pickup options on orders. We are a 100% online business and provide shipping only, striving to deliver your order as quickly as possible!
Refund/Exchange Policy
Due to the nature of our products, including custom wig units, hair bundles, and perishable items, ALL SALES ARE FINAL, and we do not offer refunds under any circumstance.
While refunds are not available, you may exchange your ready-to-wear pre-made wig unit within 1-3 days of receiving it, provided the lace is still intact and has not been cut. A restocking fee of $75 will apply to all ready-to-wear pre-made unit exchanges. Please, refer to our measuring guide to ensure you order the correct size unit, also try on your unit to check the fit before cutting the lace.
To qualify for an exchange, the unit must be in its original condition, unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase will also be required.
Please note that all custom wig units, un-customized wig units, bundles, clip-in extensions, and scalp care collection items are non-refundable and non-exchangeable.
Our priority is your satisfaction, and we are committed to ensuring you’re happy with your order. If there is an issue with your order that occurred on our end, we will work diligently to resolve it. For any questions or concerns, please email us at info@courtneyjswigcollections.com.
All custom units are designed for a precise fit. Please refer to our measurement chart to ensure accuracy. For custom closure wigs, we require measurements for your circumference, forehead to nape, temple to temple, and nape of neck.
Please note that the nape refers to the back hairline, measured from left to right.
Currently, we do not offer frontal wig units!
If your natural hair is mid-back length or longer, if you have thicker hair, or if your measurements fall between sizes, we recommend selecting the next size up.
What are the different wig sizes?
X-Small: (20 inches)
Small: (21 inches)
Medium: (22 inches)
Large: (23 inches)
X-Large: (24 inches)
All x-small and x-large units are required to place a custom wig order.
Are your wigs glue-less?
YES, all wigs are glue-less and come fully customized with comb attachments and adjustable wig bands for added security. Please note that we do not currently offer lace frontal wigs.
SOLD OUT Wig Units
You can always request a custom remake of any unit. If you’re interested in a wig unit that is currently sold out, simply send us an email at info@courtneyjswigcollections.com, and we will recreate the unit for you.
Bundle Recommendation Guide:
2 Bundles for lengths 14-16 inches.
3 Bundles for 18-22 inches.
4 Bundles for 24-26 inches.
5 Bundles for 26 inches or longer
For a full install, we recommend 2-3 bundles for lengths between 14-22 inches. For lengths of 24 inches or longer, 4 or more bundles are advised, and for lengths over 26 inches, we suggest using 5 bundles.
What is the difference between premium virgin hair and luxury raw hair?
Premium Burmese Virgin Hair
Our premium Burmese virgin hair is top-quality, sourced directly from Burma (Myanmar). Known for its durability, thickness, and natural texture, it comes in straight, wavy, and curly patterns, blending seamlessly with a variety of hair types. This hair is prized for its strength and excellent styling retention, lasting 1-2+ years with proper care. It can be dyed up to a #27 shade and styled with heat tools. Its resilience, versatility, longevity, and natural look make Burmese hair a popular choice for many.
Luxury Indian Raw Hair
Our luxury Indian raw hair is high-quality hair sourced directly from donors in India. This hair is in its natural state, cut directly from the donor, and can be easily styled, colored, and treated just like your own hair. Full from root to tip, it can last 3+ years with proper care and maintenance. The cuticles are intact and aligned in the same direction, ensuring a seamless blend with your natural hair.
Luxury Cambodian Raw Hair
Cambodian raw hair is 100% unprocessed, premium-quality hair sourced directly from Cambodia. Each bundle offers natural texture, fullness, and strength, making it ideal for long-lasting, versatile styles. The hair is cut directly from donors, maintaining its natural sheen, softness, and durability. Cambodian raw hair blends seamlessly with most hair types and can be easily colored, straightened, or curled while retaining its healthy, natural appearance. Since its raw, each bundle may vary slightly in texture, offering a unique and authentic look for every user. Perfect for those seeking a natural, luxurious hair experience.
Refunds
Refunds are issued only if one or more items are out of stock after your order is processed. Typically, refunds are processed within 2-5 business days; however, depending on your banking institution, it may take up to 10 business days for the funds to appear in your account.